.entry-area-link{border:0;background:none;color:#0a7e88;font-size:11px;cursor:pointer;padding:0}.presence-stats{display:flex;gap:15px;margin-bottom:22px;flex-wrap:wrap}.presence-stat{background:#fff;border:1px solid var(--line);padding:17px 23px;border-radius:9px;min-width:150px}.presence-stat strong{display:block;font-size:26px;color:var(--green);font-weight:550;margin-bottom:5px}.presence-stat span{font-size:10px;color:var(--muted)}.online-indicator{display:inline-flex;align-items:center;gap:6px;font-size:10px;color:#0a7e88}.online-indicator i{width:7px;height:7px;border-radius:50%;background:#35a88e}.online-indicator.idle{color:#8b9291}.online-indicator.idle i{background:#aeb5b2}.online-name{display:block;font-size:11px;font-weight:600;margin-bottom:5px}.online-meta{display:block;color:var(--muted);font-size:9px;max-width:240px;overflow-wrap:anywhere;white-space:normal;line-height:1.7}.live-overview-card{background:#fff;border:1px solid var(--line);border-radius:9px;padding:20px;display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:12px}.live-overview-card h3{font-size:13px}.live-overview-card p{font-size:11px;line-height:1.8;color:var(--muted);margin-top:6px;overflow-wrap:anywhere}.live-widget-button{position:fixed;right:24px;bottom:23px;z-index:12;background:#0a7e88;color:white;border:0;border-radius:40px;box-shadow:0 6px 25px #0a7e8830;padding:13px 18px;display:flex;align-items:center;gap:9px;font-size:12px}.live-widget-button svg{height:18px;width:18px}.live-unread{background:#fff;color:#0a7e88;border-radius:50%;padding:2px 6px;font-size:10px}.live-panel{position:fixed;right:24px;bottom:78px;width:390px;height:min(580px,80vh);background:#fff;border:1px solid #c8e2e6;border-radius:13px;box-shadow:0 15px 60px #12344230;z-index:16;display:flex;flex-direction:column;overflow:hidden}.live-panel header{background:linear-gradient(120deg,#0d99a5,#0a8e98);color:#fff;padding:17px 19px;display:flex;align-items:center;gap:10px}.live-panel header strong{font-size:13px}.live-panel header small{display:block;margin-top:5px;font-size:9px;color:#d4f0f2}.live-panel header .live-panel-close{margin-left:auto;border:0;background:none;color:#fff;font-size:23px;cursor:pointer;padding:0 3px}.live-panel-body{flex:1;overflow:auto;padding:17px;min-height:0;scrollbar-width:thin}.live-panel-list{display:flex;flex-direction:column;gap:10px}.live-select-chat{padding:13px;text-align:left;border:1px solid #dbe7e9;background:#f6fcfd;border-radius:7px;color:#416c79}.live-select-chat strong{font-size:12px;display:block;margin-bottom:6px}.live-select-chat small{font-size:10px;line-height:1.7}.live-bubble{max-width:90%;padding:10px 12px;border-radius:10px 10px 10px 0;background:#edf7f9;margin-bottom:12px;font-size:12px;line-height:1.8;white-space:pre-wrap;overflow-wrap:anywhere}.live-bubble.mine{margin-left:auto;background:#0a7e88;color:#fff;border-radius:10px 10px 0 10px}.live-bubble strong{display:block;font-size:9px;margin-bottom:4px;color:#6d929c}.live-bubble.mine strong{color:#c1e9ec}.live-bubble time{display:block;font-size:8px;opacity:.7;text-align:right;margin-top:5px}.live-compose{border-top:1px solid #dbe7e9;padding:13px;display:flex;gap:9px;align-items:flex-end}.live-compose textarea{flex:1;resize:none;border:1px solid #d3e4e7;border-radius:7px;padding:10px;font-size:12px;line-height:1.6;max-height:130px;min-height:44px;outline:none}.live-compose button{width:38px;height:38px;display:grid;place-items:center;border:0;border-radius:7px;background:#0a7e88;color:#fff}.live-compose .icon{width:17px;height:17px}.live-panel-error{font-size:10px;color:#ae694b;padding:0 15px 10px}.live-panel-footer{padding:8px 15px;border-top:1px solid var(--line);display:flex;justify-content:space-between;align-items:center}.live-panel-footer span{font-size:9px;color:var(--muted)}.live-panel-footer button{border:0;background:none;font-size:10px;color:#0a7e88;cursor:pointer}.live-closed{font-size:11px;padding:13px;background:#f0f4f3;color:#6c827d;text-align:center}.live-empty{padding:30px 10px;font-size:12px;line-height:1.9;color:#7a8e95;text-align:center}.live-empty .icon{width:30px;height:30px;margin-bottom:10px}.staff-intro-note{font-size:11px;color:var(--muted);line-height:1.8;margin-bottom:20px}
@media(max-width:760px){.live-widget-button{right:15px;bottom:15px;font-size:11px;padding:12px 15px}.live-panel{right:12px;bottom:71px;width:calc(100vw - 24px);height:min(560px,75vh)}.presence-stats{gap:8px}.presence-stat{flex:1;min-width:100px;padding:14px}.presence-stat strong{font-size:23px}.live-overview-card{align-items:flex-start;flex-direction:column}.online-meta{max-width:170px}}
.mail-card{margin-top:16px}.mail-card h3{font-size:15px;margin:12px 0}.mail-card summary{cursor:pointer;font-size:12px;margin:14px 0;color:#0a7e88}.mail-body{white-space:pre-wrap;overflow-wrap:anywhere;max-height:440px;overflow:auto;font-size:12px;line-height:1.8}.mail-card .toolbar{flex-wrap:wrap}.mail-card small{font-size:11px;color:var(--muted)}.settings-layout aside .panel p{font-size:12px;line-height:1.8;margin:12px 0}
.ticket-workspace{align-items:start;gap:18px}.ticket-workspace.with-summary{grid-template-columns:minmax(180px,220px) minmax(0,1fr) 210px}.ticket-workspace .panel{padding:18px}.ticket-workspace h2{font-size:15px;margin:0 0 14px}.ticket-workspace .form-field{margin-top:16px}.ticket-conversation{min-width:0}.ticket-reply-panel{position:sticky;top:14px;z-index:4;box-shadow:0 5px 18px #1234420d;margin-bottom:22px}.ticket-reply-panel textarea{min-height:100px;max-height:210px;resize:vertical}.ticket-summary-panel .eyebrow{font-size:8px;letter-spacing:1px;display:block;margin-bottom:9px}.ticket-summary-panel textarea{font-size:11px;line-height:1.65;min-height:90px;resize:vertical}.ticket-summary-panel .small{line-height:1.8}.ticket-summary-panel button{width:100%;justify-content:center;margin-top:14px}.ticket-email-option{align-items:flex-start}.ticket-email-option strong{font-size:11px;overflow-wrap:anywhere}.ticket-history-heading{flex-wrap:wrap;gap:6px}.ticket-history-heading h2{margin:0}.ticket-information-column .button{white-space:normal;text-align:left}.ticket-message header{flex-wrap:wrap}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
@media(max-width:1150px){.ticket-workspace.with-summary{grid-template-columns:210px minmax(0,1fr)}.ticket-workspace.with-summary .ticket-summary-column{grid-column:1;grid-row:1}.ticket-workspace.with-summary .ticket-conversation{grid-column:2;grid-row:1 / span 2}.ticket-workspace.with-summary .ticket-information-column{grid-column:1;grid-row:2}}
@media(max-width:760px){.ticket-workspace.with-summary,.ticket-workspace{display:flex;flex-direction:column}.ticket-conversation{order:0;width:100%}.ticket-summary-column{order:1;width:100%}.ticket-information-column{order:2;width:100%}.ticket-reply-panel{top:8px}.ticket-workspace .ticket-summary-panel textarea{min-height:100px}}
.support-new-count{margin-left:auto;flex-shrink:0;display:inline-flex;align-items:center;justify-content:center;background:#dc3545;color:#fff;border-radius:999px;min-width:21px;height:21px;padding:0 6px;font-size:10px;font-weight:700;line-height:1}.support-new-count[hidden]{display:none}.ticket-status-tiles{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px}.ticket-status-tile{position:relative;border:1px solid var(--line);background:#fff;border-radius:10px;padding:23px}.ticket-status-tile h3{font-size:12px;font-weight:500;margin:0 0 18px;color:#496774}.ticket-status-tile strong{font-size:34px;color:#0a7e88;font-weight:600}.ticket-status-tile.new strong{color:#d03143}.ticket-status-tile.new{border-top:3px solid #dc3545}.ticket-status-tile.progress{border-top:3px solid #3981ca}.ticket-status-tile.waiting{border-top:3px solid #d99729}.ticket-status-tile.resolved{border-top:3px solid #35a88e}.ticket-count-note{font-size:10px;color:var(--muted);margin:12px 0 30px}.ticket-status-dot{display:none}@media(max-width:1000px){.ticket-status-tiles{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:760px){.nav-item .support-new-count{min-width:17px;height:17px;font-size:9px}.ticket-status-tile{padding:18px}.ticket-status-tile strong{font-size:28px}}
.dashboard-recent-tickets{margin-bottom:30px;padding:0 20px}.dashboard-ticket-row{width:100%;border:0;border-bottom:1px solid var(--line);background:transparent;text-align:left;display:flex;align-items:center;gap:15px;padding:17px 0;color:#496774;cursor:pointer}.dashboard-ticket-row:last-child{border-bottom:0}.dashboard-ticket-row>span:first-child{flex:1;min-width:0}.dashboard-ticket-row strong{font-size:12px;display:block;margin-bottom:5px;overflow-wrap:anywhere}.dashboard-ticket-row small{font-size:10px;color:var(--muted);overflow-wrap:anywhere}.dashboard-ticket-row:hover strong{color:#0a7e88}.dashboard-ticket-row:focus-visible{outline:2px solid #0a7e88;outline-offset:3px}
.ticket-status-tile{text-align:left;cursor:pointer;font:inherit}.ticket-status-tile:hover,.dashboard-metric-button:hover{box-shadow:0 4px 20px #0a7e8818;transform:translateY(-1px)}.ticket-status-tile:focus-visible,.dashboard-metric-button:focus-visible{outline:2px solid #0a7e88;outline-offset:3px}.dashboard-metric-button{text-align:left;cursor:pointer;font:inherit}.dashboard-metric-button>span{display:block;font-size:11px;color:var(--muted)}.ticket-status-filters{align-items:end;flex-wrap:wrap}.ticket-status-filters>label{font-size:11px;color:var(--muted)}.ticket-status-filters select{display:block;min-width:165px;margin-top:7px}
.ticket-media-tools{margin:10px 0 15px;display:flex;gap:7px;flex-wrap:wrap}.ticket-media-tools>p,.ticket-media-tools>#ticket-media-pending{width:100%}.ticket-media-tools .button{font-size:10px;padding:8px 10px}.ticket-pending-item{display:flex;align-items:center;justify-content:space-between;gap:10px;background:#eff8f9;border-radius:6px;padding:7px 10px;margin-top:5px;font-size:10px;overflow-wrap:anywhere}.ticket-pending-item button{border:0;background:none;color:#9b3341;font-size:20px;cursor:pointer}.ticket-pending-item svg{width:13px;height:13px;vertical-align:middle}.ticket-screenshot{max-width:100%;max-height:300px;object-fit:contain;display:block;margin:10px 0;border:1px solid var(--line);border-radius:6px}.ticket-file{margin-top:10px}.ticket-file .text-button{white-space:normal;overflow-wrap:anywhere}.ticket-knowledge{padding:12px;border:1px solid var(--line);border-radius:7px;margin-top:10px}.ticket-knowledge summary{cursor:pointer;font-size:12px;color:#0a7e88}.ticket-knowledge summary svg{width:15px;height:15px;vertical-align:middle}.ticket-knowledge p{margin-top:10px}.ticket-resource a{color:#0a7e88;overflow-wrap:anywhere}.ticket-mail-origin{font-size:10px;color:var(--muted);margin-top:9px}.ticket-knowledge-choice{display:block;width:100%;text-align:left;padding:12px;border:1px solid var(--line);border-radius:6px;background:white;cursor:pointer;margin:7px 0}.ticket-knowledge-choice strong{display:block;font-size:12px;color:#0a7e88}.ticket-knowledge-choice small{font-size:10px;color:var(--muted)}.ticket-reply-panel{max-height:85vh;overflow:auto}
.mail-heading-actions{display:flex;gap:8px;flex-wrap:wrap}.mail-filter-panel{background:white;border:1px solid var(--line);border-radius:8px;padding:12px 15px;margin-bottom:15px}.mail-filter-panel summary{font-size:12px;color:#0a7e88;cursor:pointer}.mail-filter-grid{display:grid;grid-template-columns:1fr 1.4fr 1fr 1fr auto;gap:12px;align-items:end;margin-top:12px}.mail-filter-grid label{font-size:10px;color:var(--muted)}.mail-filter-grid .field{display:block;width:100%;margin-top:6px;min-width:0}.mail-list-row{background:white;border:1px solid var(--line);border-radius:7px;margin-top:8px;padding:11px 15px}.mail-row-main{display:flex;align-items:center;gap:12px}.mail-row-copy{flex:1;min-width:0}.mail-row-copy h3{font-size:12px;font-weight:550;margin:0 0 4px;white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.mail-row-copy small{font-size:10px;color:var(--muted)}.mail-row-actions{display:flex;gap:6px}.mail-row-actions .button{font-size:10px;padding:7px 10px}.mail-list-row details summary{font-size:10px;color:#0a7e88;cursor:pointer;margin-top:7px}.mail-list-row .mail-body{margin-top:12px}.mail-list-row .badge{font-size:8px}.mail-list-row details[open] summary{margin-bottom:12px}@media(max-width:1000px){.mail-filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.mail-row-main{flex-wrap:wrap}.mail-row-copy{min-width:200px}}@media(max-width:760px){.mail-filter-grid{grid-template-columns:1fr 1fr}.mail-list-row{padding:11px}.mail-row-copy h3{white-space:normal}.mail-row-copy small{overflow-wrap:anywhere}}
.ticket-resend-bar{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-top:15px;padding-top:12px;border-top:1px solid var(--line)}.ticket-resend-preview{white-space:pre-wrap;overflow-wrap:anywhere;max-height:300px;overflow:auto;font-size:12px;line-height:1.8;background:#f0f8f9;padding:15px;border-radius:7px;margin:15px 0}
.customer-search-toolbar .search-input{flex:1;min-width:250px}.customer-open{border:0;background:none;color:#0a7e88;text-align:left;font:inherit;font-weight:600;cursor:pointer;padding:0}.customer-open:hover{text-decoration:underline}.customer-match{display:block;margin-top:5px;color:var(--muted);font-size:10px;white-space:normal;overflow-wrap:anywhere}.customer-table td{white-space:normal}.customer-dossier-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:15px;margin-bottom:22px}.customer-dossier-stats .panel{padding:20px}.customer-dossier-stats strong{display:block;font-size:29px;color:#0a7e88;margin-bottom:8px}.customer-dossier-stats span{font-size:11px;color:var(--muted)}.customer-company{margin-bottom:28px}.customer-company .account-facts{grid-template-columns:repeat(4,minmax(0,1fr))}.customer-contacts{margin-bottom:28px}.customer-contacts .section-heading{gap:15px;flex-wrap:wrap}.customer-license{margin-bottom:15px}.customer-license header{display:flex;align-items:flex-start;justify-content:space-between;gap:15px;flex-wrap:wrap;margin-bottom:20px}.customer-license header h3{font-size:17px;margin-bottom:7px}.customer-license header p{font-size:11px;color:var(--muted)}.customer-license-facts{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:19px}.customer-license dt,.customer-company dt{font-size:10px;color:var(--muted);margin-bottom:6px}.customer-license dd,.customer-company dd{font-size:12px;overflow-wrap:anywhere;white-space:pre-wrap;margin:0}.customer-license details{margin-top:20px;border-top:1px solid var(--line);padding-top:13px}.customer-license summary{font-size:11px;color:#0a7e88;cursor:pointer}.customer-license-details{display:grid;gap:14px;margin-top:18px}.customer-source-note{line-height:1.9;margin-top:22px}@media(max-width:1100px){.customer-license-facts,.customer-company .account-facts{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:760px){.customer-dossier-stats{gap:8px}.customer-dossier-stats .panel{padding:13px}.customer-dossier-stats strong{font-size:24px}.customer-dossier-stats span{font-size:9px}.customer-search-toolbar .search-input{min-width:0}}
.download-center-brand{display:flex;align-items:baseline;gap:10px;color:#0a7e88;margin-bottom:25px}.download-center-brand strong{font-size:22px;font-weight:550}.download-center-brand span{font-size:10px;letter-spacing:2px}.download-center-intro{margin-bottom:28px}.download-center-intro h1{font-size:32px;margin:9px 0 12px;letter-spacing:-1px}.download-center-intro p{font-size:13px;line-height:1.9;white-space:pre-line;color:var(--muted)}.download-center-tile>p{white-space:pre-line;line-height:1.9}.download-center-links{display:flex;flex-direction:column;gap:9px;margin-top:auto;padding-top:18px}.download-center-links .button{justify-content:space-between;text-align:left}.download-admin-row{display:flex;align-items:center;justify-content:space-between;gap:18px;margin-bottom:12px}.download-admin-row h3{font-size:14px;margin-bottom:8px}.download-admin-row p{font-size:11px;color:var(--muted)}.download-center-transfer{margin-top:30px}.download-center-transfer p{line-height:1.9;margin-top:12px}.download-link-row{display:grid;grid-template-columns:1fr 1.7fr auto;gap:12px;align-items:end;padding:15px;border:1px solid var(--line);border-radius:8px;margin-bottom:12px}.download-link-row label{font-size:11px;color:var(--muted)}.download-link-row input{display:block;width:100%;margin-top:6px}.download-link-row .text-button{padding:9px 0}#download-header-form{margin-bottom:28px}@media(max-width:760px){.download-link-row{grid-template-columns:1fr}.download-admin-row{flex-direction:column;align-items:flex-start}.download-center-intro h1{font-size:27px}}
.library-file{display:flex;gap:24px;align-items:flex-start;justify-content:space-between;margin-top:16px}.library-file .source-list{flex-wrap:wrap}.library-article-options{max-height:380px;overflow:auto;border:1px solid var(--border,#dce5e7);border-radius:10px;padding:12px}.library-article-option{display:flex;gap:12px;padding:10px 4px;border-bottom:1px solid #edf2f3}.library-article-option input{width:auto;flex:none}.library-article-option small{display:block;color:var(--muted,#71848a);margin-top:4px}.knowledge-pdf-option{display:flex;gap:12px;align-items:center;margin:12px 0}.knowledge-pdf-option input{width:auto}@media(max-width:800px){.library-file{display:block}.library-file .form-actions{margin-top:12px}}.customer-contacts>summary{cursor:pointer;font-weight:650;padding:5px 0}.customer-license-details dd{white-space:pre-wrap;overflow-wrap:anywhere}
.knowledge-pdf-option small{display:block;color:var(--muted,#71848a);margin-top:4px}
.live-waiting-note{font-size:12px;line-height:1.5;margin:0;padding:10px 14px;background:#eef8fa;color:#42636a}.nav-live-count{background:#d93b50!important;color:#fff!important}
.customer-license-details{grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:12px 0 22px}.customer-license-details>div{min-width:0;padding:12px 14px;border:1px solid #e0eaec;border-radius:8px;background:#f7fbfc}.customer-license-details>.customer-detail-wide{grid-column:1/-1}.customer-license details{width:100%}.customer-license details h4{font-size:12px;margin-top:20px}@media(max-width:1200px){.customer-license-details{grid-template-columns:repeat(3,minmax(0,1fr))}}@media(max-width:960px){.customer-license-details{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:620px){.customer-license-details{grid-template-columns:minmax(0,1fr)}}
.maintenance-summary{display:flex;flex-wrap:wrap;align-items:center;gap:7px 16px;padding:13px 16px;margin-bottom:16px;border:1px solid #cce3e7;border-radius:9px;background:#f0faf9;font-size:12px;line-height:1.6;white-space:normal}.maintenance-company{color:#627f87}.maintenance-counts{white-space:nowrap}.maintenance-alert{background:#fff3f3;border-color:#efb3ba}.maintenance-no-contract{color:#b21830;font-size:13px}.maintenance-unknown{color:#7a8085;background:#f7f8f9;border-color:#dfe5e8}.maintenance-summary.compact{display:flex;gap:2px 12px;padding:0;margin:5px 0 0;border:0;background:transparent;font-size:10px}.maintenance-summary.compact .maintenance-company{flex-basis:100%}.maintenance-summary.compact .maintenance-no-contract{font-size:11px}.mail-row-copy .maintenance-summary{margin-top:4px}.maintenance-summary:not(.compact) .maintenance-no-contract{margin-left:auto}@media(max-width:760px){.maintenance-summary:not(.compact) .maintenance-no-contract{margin-left:0;flex-basis:100%}}
.numbering-form{max-width:850px}.live-availability-control{display:flex;flex-wrap:wrap;align-items:center;gap:12px 24px;margin-bottom:20px;padding:16px 20px}.live-availability-control label{margin:0}.live-availability-control .form-error:empty{display:none}
.pdf-preview-frame{display:block;width:100%;height:70vh;min-height:360px;border:1px solid #d8e4e7;border-radius:7px;background:#eef2f3}
.pdf-library-table{width:100%}.pdf-library-table td{vertical-align:middle;padding-top:12px;padding-bottom:12px}.pdf-library-name{display:flex;align-items:center;gap:8px;min-width:180px;overflow-wrap:anywhere;white-space:normal;font-size:12px}.pdf-library-name .icon{flex:none;color:#0a8591}.pdf-library-actions{display:flex;gap:6px;flex-wrap:nowrap}.pdf-library-actions .button{white-space:nowrap}.pdf-article-links summary{cursor:pointer;font-size:11px;color:#0a7e88}.pdf-article-links .source-list{display:flex;flex-wrap:wrap;gap:5px;margin-top:8px;max-width:260px}